Teams are a valuable tool for solving quality and operational related problems, but there is one “minor” difficulty with teams; they are made of people. These people have personalities, and their personalities may clash. Sometimes teams become distracted from their main purpose, and their meetings turn into complaint sessions. Even worse, people may personalize the difficulties and start pointing fingers and feuding. When this happens, productive team efforts grind to a halt. We must try to prevent this; team efforts should be focused on the process, not the people. In order to minimize the possibility of our teams degenerating this way, we must equip them with tools and techniques that help spot problems, solve them and improve the processes.
The workshop portion will focus on a set of examples that will furnish hands-on experience relative to some actual problems and their resolution, using team problem solving techniques.
This two day workshop will teach the most common techniques which help teams to focus on the process, not the people.
Major Topics Covered
- Data Collection.
- Tally Sheets.
- Pareto Charts.
- SPC (Statistical Process Control) – How we can take advantage of them in improving our quality and performance measures.
- DOE (Design of Experiments) – How we can take advantage of them in improving our quality and performance measures.
$1,195 for the first person from your company.
$995 for each additional person.