Customer Relationship Management (CRM)

SuperOffice CRM is a flexible and scalable CRM solution offering rich functionality within Sales Force Automation, Marketing Automation, Office Automation, CRM reporting and analysis.

Customer Relationship Management Application Framework

      • Office Automation

– Generalization and archiving documents

– Integration to web pages

– Synchronization with wireless devices

– Integrates seamlessly with MS Office, Out-look/Exchange, Lotus Notes and Smartsuite, StarOffice and other office automation tools.

 

      • Document Management

Integration to virtually any document management system (DMS) through plug-in architecture.

 

      • Workflow

SuperOffice CRM supports the definition of the pre-defined procedures, processes and methodologies. This provides the user with a clear perspective as to the status of a clear sales opportunity, marketing campaign or project.

 

    • Industry Solutions

Available in various industry solutions including: manufacturing /distribution, automotive, legal, insurance, public services, financial pharmaceuticals, consulting services and building construction.

 

    • Customer Panorama

Ability to bring relevant information from all your systems together providing a complete picture of the customer within the SuperOffice user office interface resulting in a 360 degree view of your customer relationship.

 

    • Business Intelligence

A range of standard tailored reporting capabilities within activity management, opportunity management, campaigns, projects etc. For data analysis capabilities, SuperOffice offers TARGIT, a powerful business intelligence solution with a predefined CRM data warehouse model.

 

    • Implementation and Education Services

A full range of services related to SuperOffice CRM are available. The SuperOffice CRM Implementation Method is a custom designed methodology based on 14 years of experience.

 

    • CRM Application Framework Developer Tools

Available for partners and customers to build enhanced and customized solutions.

 

    • Customer Data Integration

SuperOffice meets business capital synchronization demands through the CRM Application Framework. A comprehensive set of tools are available to suit individual needs as well as a number of pre-defined link modules.

 

    • Integration and Customer Data Services

Exclusively offered by certified SuperOffice Partners.

 

    • Portals and eBusiness

SuperOffice CRM offers the ability to integrate seamlessly into various portal solutions, including intranet, extranets and customer portals.