ProfitKey International Now Offering a Service Management Solution
ProfitKey International, a leader in ERP software for discrete manufacturers for over 30 years, has entered into an agreement with ConEst Software Systems to integrate their service management solution “ServiceWorks”, with Profit Key’s Rapid Response Manufacturing ERP system.
ConEst ServiceWorks product allows customers an easy way to dispatch technicians to customer sites, quickly and seamlessly. The solution can be deployed in the cloud or installed locally providing end users with the choice they are most comfortable with.
“We have been searching for a solid service management solution to offer our customers for quite some time. The ConEst ServiceWorks solution offers a package most suitable for our market”, said Joe Di Zazzo, ProfitKey President and CEO. He added, “Combining the strength of their service features with the power of our ERP and MES product lines will be particularly attractive to customers who have technicians out in the field. The ability to instantly communicate a work order to a field technician will improve customer satisfaction at their customer sites.”
“ConEst has appointed ProfitKey International as a reseller of its ServiceWorks solution. We look forward to building a lasting partnership with ProfitKey,” said George Hague, founder and CEO of ConEst Software Systems. “This venture marks ConEst’s entry into cloud computing. Because ServiceWorks is web-based, businesses can schedule and manage business operations from wherever there is internet access. The benefit of incorporating Google Maps into the package provides increased insight into projects, employees, and travel time,” added Mr. Hague.
For over 30 years, ProfitKey International has been a leader in providing Manufacturing Planning, Manufacturing Operations, Financial Management software and Customer Service. Today, that tradition continues with our new technology, new innovations, and new services. ProfitKey directly implements and supports Rapid Response Manufacturing ® Software from 10 offices nationwide. Over 1,200 customers with over 21,000 users have implemented ProfitKey software in the United States, Canada, Europe and the Far East.
ServiceWorks offers a complete service, dispatch, and billing solution to automate business; allowing more time for service to customers. The Web-based service empowers businesses to create work orders from a remote location, instantly convert them into invoices, and deliver to the customer’s inbox electronically. ServiceWorks’ online service and billing solution results in quicker payments for products and services.