Total Quality Management

Overview:

Total Quality Management is a breakthrough in management attitudes. It is an economically sound, prevention based quality system aimed at productivity improvement with a customer first focus. TQM promotes a systematic change in how we design, manufacture and market products in accord with our company’s statement of mission.

ProfitKey International offers an introductory TQM training session aimed at staff and line managers in companies pursuing a TQI (Total Quality Initiative) program. The session can be from 3 to 4 days long, depending on the size of your company and the amount of exercises you wish to include.

ProfitKey International also offers longer (6- 18 month long) on-site management of the comprehensive, company wide TQM program, part of which could be the preparation and pre-audit for quality systems certification (ISO 9000, QS 9000, STM, ASME, etc.).

Agenda:

Day 1

Definitions and introduction to Problem Solving  
What is TQM?
  • Talk about Competitiveness.
  • Variety at Low Cost.
  • Implementation Considerations.
  • Why Do So Many Projects Fail?
  • Workshop Exercise #1.
 8:00 - 12:00
Lunch 12:00 - 1:00
Definition and Approach to a Real Life Problem  
Building the Team 1:00 - 5:00
Problem Solving Tools-Data Collection:
  • Run Charts
  • Scatter Diagrams
  • Check Sheets
  • Workshop Exercise #2
  

 

Day 2

Team Problem Solving  
Definition of Problem Solving
  • Styles of Problem Solvers
  • The Problem Solving Process
  • SOP Guidelines
  • ISO/QS 9000 Concepts
  • Workshop Exercise #3
 8:00 - 12:00
Lunch 12:00 - 1:00
Problem Solving Tools-Brain Storming
  • Problem Solving Tools-Process Analysis Diagram
  • Workshop Exercise #4
 1:00 - 3:30

 

Day 3

Problem Solving Tools  
Problem Solving Tools-Flow Charting
  • Problem Solving Tools-Pareto Analysis
  • Workshop #5
 8:00 - 12:00
Lunch 12:00 - 1:00
Problem Solving Tools-Cause and Effect Diagrams
  • Presentations
  • Help Reference
  • Workshop Exercise #6
 1:00 - 3:30
Summary 3:30 - 4:30