CUSTOMER SUPPORT 

Responsive, reliable, friendly support when you need it.

 

When you need help, we are here for you. Our team of qualified professionals knows our users, our products, and understands the manufacturing industry. We are here for you and our goal is to get you the help you need so you can get back to work.

 

Our standard coverage hours are from 8:00 AM to 5:00 PM Eastern Time, but you can log in and enter a support incident 24 hours a day, seven days a week. This incident process helps to ensure that your request is documented and resolved promptly. 

 

Our Technical Support organization is divided into two distinct support groups:

 

1. Technical Support assists with both technical and basic application issues regarding your software and hardware.

 

2. Professional Services assists with the installation of hardware and software, product training, consulting, project management and individual on-site assistance to ensure a successful implementation of the ProfitKey software.

 

Customer Support Quick Reference

 

 

Support Desk Hours: 8:00 AM – 5:00 PM ET, Monday – Friday

Our support desk observes most National Holidays.

 

ProfitKey Support Incident Process

The most effective way to address an issue is to login and submit a support incident. Incident submission is available online 24/7. The incident submission process allows us to ensure that each customer issue is addressed in the order it was received and that all issues are properly documented to help ensure timely resolution and issue tracking.

 

 

>> CLICK HERE to login to submit a support desk ticket

 

 

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